Skip to content
User Data Deletion

Request Deletion of Your Personal Data

Schoolixa respects your privacy and provides a process for requesting deletion of personal information associated with its services. This page explains how to submit a request, how requests are reviewed, and when certain information may need to be retained.

User data deletion instructions

Who can request deletion?

Requests may be submitted by:

  • Parents using the Schoolixa Parent App.
  • Staff using Schoolixa services.
  • School administrators.
  • Other individuals whose personal information is processed through Schoolixa.

Certain school-managed records are controlled by the relevant educational institution. Schoolixa may need to coordinate with that institution before deleting those records.

How to request deletion

Email support@schoolixa.com with the following information:

  1. Use the subject Schoolixa Data Deletion Request.
  2. Your account type: Parent, Staff, School Administrator or Other.
  3. Your registered email address or phone number, where applicable.
  4. The school name, if relevant.
  5. A description of the data or account you want deleted.

Schoolixa may request additional verification before processing your request. Do not send passwords, OTPs, identity documents or other sensitive credentials in your initial email.

Verification and processing

  1. Schoolixa receives your request.
  2. Your identity or authority to make the request is verified.
  3. The applicable data controller and retention obligations are identified.
  4. Eligible personal information is deleted or anonymized where appropriate.
  5. You receive a response explaining the outcome.

Requests are reviewed individually and are not processed automatically. Requests will be handled within applicable legal requirements.

Information that may be deleted

Depending on your role and applicable permissions, eligible information may include:

  • Account profile details.
  • Contact information.
  • App-associated personal preferences.
  • Device registrations and notification tokens.
  • Other eligible personal information held by Schoolixa.

Deletion depends on the nature of the information, applicable laws and requirements for school-controlled records.

Information that may be retained

Some records may need to be retained for legitimate or legal reasons, including:

  • Financial transactions and payment records.
  • Statutory accounting or tax records.
  • Security and fraud-prevention records.
  • Records required under applicable law.
  • School-controlled academic and administrative records where retention or authorization requirements apply.

Retention depends on the applicable obligations and the type of record. A deletion request does not guarantee immediate removal from every backup or log.

WhatsApp and Meta-related data

Schoolixa may process communication-related information to deliver notifications and account messages through WhatsApp, including through Schoolixa Communication.

You may request deletion of eligible personal information held by Schoolixa in connection with these communications using the email process above.

Data independently controlled by Meta or WhatsApp is governed by the applicable provider policies and controls. A request to Schoolixa does not itself delete information independently held by those providers.

Important clarification

Submitting a deletion request does not necessarily mean all school-managed academic records can be immediately removed. Requests involving institution-controlled records may require school authorization and compliance review.

Related policies