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Schoolixa Documentation
Getting Started

Resend the verification email

Use this guide when a school owner or administrator completed manual registration but cannot find or use the earlier verification email.

Audience
School owners and school administrators who registered with email and password and still need to verify the administrator email
Last reviewed
September 2, 2026

Purpose

Use this guide when a school owner or administrator completed manual registration but cannot find or use the earlier verification email.

Audience

This guide is for a school owner or school administrator who registered using email and password, still needs to verify the administrator email, and is currently signed out.

This process is not for staff, parents or guardians, students, company administrators, or users who registered through Google.

Before you start

  • Confirm that manual account registration was completed.
  • Use the same administrator email entered during registration.
  • Check the spelling of the email address.
  • Check the inbox and spam or junk folder first.
  • If the account may already be verified, try signing in before requesting another email.

Open the resend page

Open the resend-verification page while signed out.

Schoolixa resend-verification page with the administrator email field and Resend Verification button.
Enter the same administrator email used during registration, then select Resend Verification.

Enter the administrator email

Enter the same administrator email address used during manual registration.

Check the spelling before submitting the request.

Request another email

  1. Open the resend-verification page.
  2. Enter the administrator email used during registration.
  3. Select Resend Verification.
  4. Read the confirmation shown by Schoolixa.
  5. Check the inbox and spam or junk folder.
  6. Open the latest Schoolixa verification email received.
  7. Continue with Verify your email address.

Schoolixa may show the same confirmation for different account states to protect account privacy. The confirmation does not guarantee that an email was delivered.

Check for the latest message

After submitting the request, check the inbox and spam or junk folder for the administrator email. Use the latest Schoolixa verification email you receive.

If Schoolixa asks you to wait, wait briefly before trying again.

Expected result

Schoolixa displays a confirmation after the request. If the account is eligible for another verification email, check the inbox and use the latest message received.

If no email arrives

  • Check spam or junk.
  • Confirm that the entered address matches the registration email.
  • Wait briefly before requesting another email.
  • Check whether an earlier Schoolixa verification email is already available.
  • Contact support if verification still cannot be completed.

If the account was already verified

If you already verified the email address, try signing in instead of requesting another verification email.

Next step

After receiving the latest email, follow Verify your email address to complete verification and return to sign in.